Our Customers' Financial Protection

Holiday Direct Travel Group is a trade association of travel agents and retail agent to ATOL holders.

Holiday Direct Travel Group members use our centralised 'Trust Account' which holds your funds until we have paid another body (bonded holiday suppliers) who then becomes legally responsible for the protection of the funds.

An independent Trustee has been appointed who authorises, in conjunction with us, the release of funds from the Trust Account. In practice, this means that in the event of the financial failure of your travel agent or Holiday Direct Travel Group, before your holiday, your funds remain available for refund or to reinstate your tour with another tour operator.